Follow Up On Last Weekend

Last Sunday, April 6, a large number of skiers and snowboarders showed up at the mountain to enjoy spring conditions. It was indeed a beautiful day and we were pleased to welcome everyone. Prior to opening, we had consulted weather reports, previous attendance records, analyzed the terrain conditions and organized our employees work plan. However, a lot more people came compared to our forecast and we were caught by surprise. In order to meet your expectations, we revised our operational plan and opened the Versant Soleil around noon in addition to extending our hours of operation until 5 p.m.

Looking at the comments we received, both written and fielded by our customer service team, we understand the dissatisfaction caused by our initial operational plan. As a result, we wish to convey our most sincere apologies for the difficulties you have encountered on that day. We also wish to say thank you to our teams for their efficient work re-adjusting on such short notice.

To everyone inconvenienced by these operational challenges, we are offering a 50% discounted lift ticket valid any day until April 21, 2014, and also next season until December 19, 2014. Tickets are available online until April 21, 2014.
We look forward to seeing you on the slopes,

The Management Team

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8 replies
  1. Kim
    Kim says:

    Will you open the edge for Easter weekend? You have had 28cm in the past week. Your snow total for this year is unprecedented. It is amazing and you/we should reap the benefits of the most awesome spring skiing in the east ever! But this will not happen if you continue to shut the hill down. It is up to you, either satisfy your customer or possibly lose them indefinitely for spring skiing elsewhere.

  2. Dr Gregory Antoniak
    Dr Gregory Antoniak says:

    As a long term family season ticket holder and property owner I think your recent moves to save money are very short sighted.

    This year we have had the best snow in years yet you close down lifts and open them late just to save a few dollars. Don’t you realize that you are shooting yourself and our beloved Tremblant in the foot.

    Season ticket holders don’t benefit from the above compensation. Again this recent Saturday when it was again extremely nice weather and crowded you did not open Expo nor Soleil until 10 am while there were huge crowds on Duncan starting at 9am. If you would have just opened Expo at 9 am it would have gone a long way to avoid bad karma. This is not Russia but a private enterprise trying to promote the are and encourage people to renew their memberships.

    Also during the week when the place it empty why not promote 1/2 price ski tickets and lodging to fill the resort and restaurants. Most of my friends in Ottawa do not realize the good skiing still available because there are no deals nor advertising that anyone sees. Hardly anyone reads this blog. No one is going to come and pay full price when half the lifts are closed despite lots of snow.

    I would hate to see such short sighted financial decisions put this beautiful resort into a downward spiral.

    Greg

  3. Mark
    Mark says:

    I am bringing my family up for the first time this next weekend. I hope you do not disappoint by closing down snow covered trails. As the other commenters pointed out, there are lots of choices for Spring skiing. But, we hope this will start a family tradition to pilgrimage to your area.

    Thanks,
    Mark

  4. Earl
    Earl says:

    The sad truth is that these budget oriented decisions like premature closing lifts and entire sections of the mountain have become the expected line from Tremblant. It would be a truly welcome surprise to start seeing the customer as the primary focus rather than the investor.

  5. Damon
    Damon says:

    Owning a mistake is good, that’s important. Definitely a better policy to slightly over estimate the crowd, than under. Especially when it’s great spring skiing. Please don’t make tickets during the week dirt cheap. Some of us pass holders make an effort to go on the quieter weekdays. For those of you wanting good deals for spring, $199 for unlimited spring skiing is pretty good.

  6. dean hk
    dean hk says:

    Hey,
    would just like to agree with Greg. I also want to say that for the last 3 weeks i have been ducking more ropes than not to ride perfectly good trails. 🙁 🙁 🙁

  7. Andrew Burns
    Andrew Burns says:

    I can’t believe you have shut the other thread (spring). 44 comments,43 critical, I hope you read some of them and take note for next year. I started the thread because of nine years of frustration, you have a great product, great people, my family love all aspects of the place apart from the way it is run! I will be back, but I suspect you have lost much business with the way this Spring has been handled.

  8. Dan
    Dan says:

    I suggest you buy a copy of the 2014 spring issue of Ski Magazine and turn to page 56. There is an article about how Killington was able to get the culture back at their mountain after management had made decisions that upset their clientele.
    Short term you may have saved money, but what cuts will you make next year when decisions taken this year hurt your bottom line?
    You have amazing terrain, excellent ski instructors, lift attendees, and mountain guides. Please think of how you run the mountain. I’ll be there next year because I have a cottage there, but I am suggesting to my friends to head to Jay, Stowe, or Killington if they want to have a good trip. It is sad that I don’t feel proud to recommend my home mountain.

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