This page presents all information and preventive measures relating to the COVID-19 situation in Tremblant.

UPDATE – MARCH 22, 2020 – 2:15 p.m.

2019-20 Ski season officially closed

Following the announcement by the Quebec Ski Area Association, Tremblant officially puts an end to the 2019-2020 ski season. The safety and health of our guests and employees in the face of the evolving COVID-19 situation is at the heart of this decision. We sincerely apologize for any inconvenience this may cause. We invite you to keep following this blog post to find out about the revised cancellation policies of our various products, including passes, which will be available soon, along with details of all resort operations.

Although it may be tempting to come and enjoy the mountain to slide, practice alpine touring, snowshoeing or others, we remind you that the mountain is closed to all activities.

Despite this early end of the season, we hope your Tremblant experience was memorable.
We look forward to welcoming you next winter.

Thank you to all the teams for their efforts and dedication.

_______________________________________________________

Dear guests,

 

Although it may be tempting to come and enjoy the mountain to slide, practice alpine touring, snowshoeing or any other activities, we remind you that the mountain is officially closed for the season.

 

There are no ski patrol on mountain, motorized vehicles are circulating (groomers, snowmobiles) and the trails are not groomed therefore increasing the risks of falls and injuries.

 

You may be putting your safety at risk and would have to call 911 if an accident happens, the response time would be unpredictable and out of our control. In addition, any evacuation of the mountain would be at your expense. The clinic being closed you would have to go to a hospital in the area that would not necessarily be in a position to receive you considering the situation with the COVID19.

 

We sincerely apologize for the unprecedented situation and thank you for your understanding.

Status of Tremblant activities and businesses

Updated 03/30/2020 – 1:00 p.m.

The operations of the following shops and services are suspended until further notice:

Mountain

  • All lifts

Services

  • Mountain Ski Clinic
  • Le Ski Shop
  • Shuttle service
  • Equipment rental services: *for returns only
  • Guest services counters
  • Information kiosk
  • Locker or equipment season rentals (until our services reopen, you won’t be able to access your stored equipment nor return your rental equipment. Please, do not show up at Chalet des Voyageurs, Centre Aventure nor at the Fourchette du Diable)

Restaurants

  • Le Grand Manitou
  • Chalet des voyageurs
  • La Fourchette du Diable
  • Altitude fruits de mer et grillades
  • Fluide Bar à jus
  • La Savoie
  • Le P'tit Caribou
  • Café d'époque Night Club
  • Smoke's Poutinerie
  • Bullseye Saloon & Grill
  • Coco Pazzo Restaurant
  • Coco Pazzo Take-out
  • Resto-Bar Le Shack
  • La Forge Steakhouse + Bistro
  • Maison de la crêpe
  • Starbucks
  • Samuraï Pub
  • Oh la Vache
  • Queues de Castor & Crèmerie Moozoo
  • Fat Mardi’s
  • St-Hubert
  • SoCal
  • Casey’s Resto-Bar
  • Le Q.G.
  • Axe Lounge Bar
  • Choux Gras Brasserie Culinaire
  • Ricochet Café
  • Gyspy
  • Yaoooo Pizza Pub
  • O'Wok
  • Pizzatéria
  • Microbrasserie La Diable
  • Bistro au Grain de Café
  • Café Johanssen

Boutiques

  • Boutiques Station Mont Tremblant  : Magasin de la Place, Explore!, Atomic Tremblant, Burton Tremblant, Chamonix, Columbia Tremblant, Löle Tremblant, Nor Tremblant, Oakley Tremblant, Salomon Tremblant, Tremblant & Co
  • Habitat Nord
  • Ludivine
  • Scada Fourrures
  • La Raffinerie
  • Place Bonbon
  • Galerie d'art Pion
  • Chocolaterie Rocky Mountain
  • Pop Therapy
  • Les Thés DavidsTEA
  • Helly Hansen
  • Galerie Côté Créations
  • Queues de castor
  • SAQ
  • Roots
  • Petite Maison bleue
  • Hatley
  • Cabane à Sucre de la montagne
  • Magasin Général

Activities

  • Casino de Mont-Tremblant
  • Mission Liberté
  • Mission Laser
  • Studio Créatif
  • Brind’O Aquaclub
  • Soirées de glisses
  • Univers Toutou
  • Amérispa Westin Resort & Spa
  • Tremblant Virtual Reality
  • Moment Spa (Fairmont)
  • T Bar
  • Centre d’activités Tremblant

Hotels

  • C Hôtels Tremblant (office closed)
  • Fairmont Tremblant
  • Marriott Residence Inn
  • Homewood Suites by Hilton
  • Westin Resort & Spa
  • Holiday Inn Express & Suites
  • Tremblant Sunstar, Tremblant Platinum & Rendez-Vous Mont-Tremblant
  • Tremblant Elysium
  • Tremblantàlouer
  • Tremblant Prestige
  • Embarc Tremblant
  • Tour des Voyageurs

The following services are currently open for customers:

Services

  • Resort maintenance
  • Security (The public security increases its vigilance in the pedestrian village, and Tremblant Resort Association’s team is regularly in contact with local authorities to ensure the site’s safety.)

The following events have been cancelled:

  • La fièvre du samedi soir at Place Saint-Bernard
  • Jamigos – planned March 28
  • The Caribou Cup – planned April 4
  • Unveiling of the Festival International du Blues de Tremblant program
  • Easter Celebrations
  • Burton El Nino – planned April 18
  • Summit Party – planned April 18
  • Crossroads Tremblant – planned May 22-24

The evolving nature of this event requires us to be flexible in how we respond and provide service to our guests. We are implementing appropriate precautions recommended by local health agencies and the Centers for Disease Control and Prevention.

Preventive measures for open services:

  • Increased frequency of disinfection and cleaning of public restrooms and indoor areas;
  • Addition hand sanitizing stations in the most busy place;
  • Addition of communications and signs for hand washing and distancing;
  • Employee with Covid-19 symptoms are asked to stay at home.

We also understand the difficulty around making trip decisions during these uncertain times and want you to feel confident in planning your trip to Tremblant. As such, some hotels on resort have modified their policies for stays booked between today and Sunday, May 10.

LODGING

PRODUCTS

UPDATE – MARCH 15, 2020 – 9:45 a.m.

Tremblant has suspended its operations starting the morning of Sunday, March 15. All lift operations and food and beverage services (Le Grand Manitou, Chalet des Voyageurs and La Fourchette du Diable) are closed until further notice.

We anticipate heavy call volume over the next several days and appreciate your patience as we work hard to respond to all inquiries.

In order to better manage all requests, please send us an email to ccd@tremblant.ca including your last name and your reservation number, with the subject line COVID Refund Request. The call center team will contact you as soon as possible for the reimbursement of your Les Suites Tremblant accommodation, your Snow School, your ski tickets and your equipment rental if applicable.

We sincerely apologize for the inconvenience this short notice will undoubtedly create.  We look forward to welcoming you back to Tremblant as circumstances improve.

_______________________________________________________

UPDATE – MARCH 14, 2020 – 8 p.m.

OFFICIAL ALTERRA MOUNTAIN COMPANY MEDIA STATEMENT

After careful thought and deliberation of our duty in the face of the COVID-19 (Coronavirus) outbreak, and in what we believe is in the best interest of our guests, employees and local communities, Alterra Mountain Company will suspend operations at our 15 North American ski resorts, starting the morning of Sunday, March 15, until further notice.  All lift operations, food and beverage, retail and rental services will be closed until further notice.

Alterra Mountain Company destinations are Steamboat and Winter Park in Colorado; Squaw Valley Alpine Meadows, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton and Sugarbush Resort in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. (CMH Heli-Skiing & Summer Adventures will continue to operate through Tuesday, March 17.)

Each resort will work directly with guests in canceling their visit and will provide refunds to those who have Les Suites Tremblant bookings during this closure period. We anticipate heavy call volume over the next several days and appreciate guests’ patience as we work hard to respond to all inquiries.

We sincerely apologize for the inconvenience this short notice will undoubtedly create.  We look forward to welcoming you back to the mountains as circumstances improve.

Previous Updates

UPDATE – MARCH 14, 2020 – 5 p.m.

Tremblant remains open, but please read the below carefully. 

As the Coronavirus (COVID-19) situation continues to rapidly evolve, the health and well-being of our employees, guests, and communities continues to be our top priority.  Here is an update on the preventative actions we are taking:

  • We are closely monitoring the statements and following the guidance and recommendations from local and federal health agencies on COVID-19
    • We will continue to follow the most updated guidance and precautions from health officials, with attention to the cleanliness of our facilities
  • We are in close and regular contact with local authorities, Alterra Mountain Company leadership, and numerous organizations as we continue to monitor the most recent developments
  • We have and will continue to adjust our operating procedures and guidelines as recommended practices emerge. Over this weekend will be implementing the following (see March 13th update below for full list):
    • Increased communication and signage around handwashing and social distancing;
    • Limiting ridership on our gondola to 50% capacity;
    • Limiting ridership on our shuttles to 50% capacity;
    • Reducing the number of tables and chairs in our food and beverage outlets to encourage social distancing;
    • Implementing numerous changes to our food and beverage operations.
  • We have modified cancellation policies for our guests who are concerned about traveling.
  • We continue to ask our guests and employees to follow public health officials’ guidance of frequent handwashing and to stay home if they are feeling ill.

We thank and appreciate everyone’s understanding and patience during this unprecedented time as we continue to monitor the situation and make adjustments to our operations.

UPDATE – MARCH 13, 2020 – 6 p.m.

Tremblant is open, but please read the below carefully. 

As COVID-19 (Coronavirus) has become an evolving and uncertain public health issue affecting people globally and close to home, Tremblant wishes to inform its guests on a regular basis. This page presents all information relating to the situation.

We are closely monitoring the situation and are in contact with federal and provincial government and health officials to assess this rapidly evolving situation. Tremblant, along with our parent company, Alterra Mountain Company, is also closely monitoring Centers for Disease Control (CDC), the World Health Organization’s and the Public Health Agency of Canada guidance for responding to Coronavirus.