To our Tremblant community,

As all winter sports enthusiasts begin to think about winter, we suspect many questions come to mind. While we are working on getting you answers, we can assure you the health and safety of our employees, guests and community remain at the forefront of our decision process as we prepare for the 2020/21 season.

We understand that you may need now more than ever to reconnect with the mountain air and the thrill of hitting the slopes. It is why we are happy to announce that we plan to open as per usual in November whilst respecting appropriate safety guidelines.

We have prepared, analyzed and planned various winter scenarios, taking into account physical distancing and other health measures according to the recommendations of Public Health authorities. We are working closely with the entire Alterra Mountain Company family to make the experience more user-friendly and to promote accessibility to our mountain.

Here are some highlights to date when operating in green, yellow and orange zones:

  • Access to the usual ski terrain.
  • Controlled resort visitation levels to reduce contact between people.
  • Priority to season pass holders, no reservation required (2020/21 Tonik and Ikon Pass Holders).
  • Advance lift tickets purchase for specific dates as quantities are limited. Tickets can only be purchased on and through the call center starting October 19.
  • Sale of most undated lift ticket products will be discontinued this season, including the Latitude card, tickets sold at Costco and corporate tickets (SkiMax).
  • Loading lift capacity as usual with the exception of the gondola running at 50%, as per Public Health recommendations. Related parties can sit together, unrelated guests may also elect to sit together but it will not be required.
  • Modified interior eating spaces, in compliance with Public Health standards including 2m physical distancing. All personal effects must remain in your vehicles, no bag can be left in common areas.
  • Ski and snowboard rental will be offered. Equipment will be disinfected between each use.
  • Increased cleaning in all common areas.
  • Guests to respect the health measures in place such as frequent hand washing and compulsory face covering in closed public spaces, in the lifts and in the lift lines. The neck warmer or hood covering the mouth and nose can replace the face coverings while skiing and in the lifts, as per Public Health recommendations.
  • Daily monitoring of all employees to ensure they are free of symptoms. All employees will wear the required personal protective equipment and will be trained on health protocols related to COVID-19.
  • Continuous updates of our sanitary measures by staying up to date with all government announcements.

When operating in red zone, the following will override some of the above plan:

  • Only related parties can load the lifts together. For unrelated guests, the 2m rule will apply.
  • Day lodges will only be used as shelter for guests to warm up, with limited access time. Food and beverage services will be closed.

You will notice there are no details regarding Snow School, the information will be communicated shortly.

We learned a lot from our operations this summer. These valuable experiences are being used to build a strong winter plan so we can reconnect with the passion that fuels us all. We are committed to keeping you informed and thank you for your loyalty and understanding during this unprecedented time.

We look forward to seeing you on the slopes,

Patrice Malo
President and Chief Operating Officer for Station Mont Tremblant

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