Last Sunday, April 6, a large number of skiers and snowboarders showed up at the mountain to enjoy spring conditions. It was indeed a beautiful day and we were pleased to welcome everyone. Prior to opening, we had consulted weather reports, previous attendance records, analyzed the terrain conditions and organized our employees work plan. However, a lot more people came compared to our forecast and we were caught by surprise. In order to meet your expectations, we revised our operational plan and opened the Versant Soleil around noon in addition to extending our hours of operation until 5 p.m.
Looking at the comments we received, both written and fielded by our customer service team, we understand the dissatisfaction caused by our initial operational plan. As a result, we wish to convey our most sincere apologies for the difficulties you have encountered on that day. We also wish to say thank you to our teams for their efficient work re-adjusting on such short notice.
To everyone inconvenienced by these operational challenges, we are offering a 50% discounted lift ticket valid any day until April 21, 2014, and also next season until December 19, 2014. Tickets are available online until April 21, 2014.
We look forward to seeing you on the slopes,
The Management Team
